Integrated IP Call Recording
iPECS IP Call Recording (IPCR) is a call recording and monitoring solution tightly integrated with iPECS Call Servers optimized for small and medium sized offices and contact centers. IPCR is designed as a simple and cost effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.
Real time monitoring and recording Single server for recording all terminals
- All call recording and on-demand recording
- No additional hardware or cabling required
- IP, digital and SLT extension recording
- Graphical agent status monitoring: idle, log in/out, busy
- Live agent call monitoring with a click of mouse
- On-demand recording of the entire call, simply press call recording button any time during the call
Remote call recording
- Record calls to remote branch, home office, road warriors
- Conversations are saved in a central or remote servers
- Remote packet trans-coding and relay via VOIM
- Multiple codec selection depending on network condition(G.723/G.729)
- Up to 10 systems register and record to a single IPCR server
Search and play recordings
- Web based search and play
- Keyword search: period, hour, agent, DIC, incoming/outgoing
- Directory search: group or agent selection
- Built-in media player: play, stop, pause, marking, speed control
- Server status and memory monitoring
- Traffic balancing employing local IPCR servers
- Local traffic saved in local servers: regional agents, local conversation
- Local survivability
- Up to 10 IPCR servers register and record calls from a single Call Server
Intuitive display of statistics
- Usage statistics graphs: table, bar chart and line graph
- External calls, internal calls and average talking time
- Hourly, daily, monthly, yearly data and per agent data
- Web display and excel file downloadable
- From 3 up to 32-party conference recording
- Mixing multi-party conversation paths into one path via MCIM
- Any IPCR registered participants can save the conference
Powerful Multi-Site Monitoring and Management
iPECS NMS is a powerful web based Network Management tool designed for SMB to improve its staff efficiency, permit rapid response to system alarms, and optimize system resources with remote access, usage statistics and automated alarm notification.
Fault management and realtime system monitoring
iPECS NMS monitors registered systems in real-time to deliver fault and alarm event statistics. The NMS Server generates automatic e-mail alerts of fault and alarm defined as critical by the system manager. In addition, while on-line, NMS Server can be configured to notify the NMS Web client while the manager works on other PC tasks. Managers can thus identify critical issues with monitored systems implementing corrective measures before the faults become service affecting or even noticed by users
iPECS NMS monitors and maintains a list of the resources and components for all registered systems. The list includes the call server, each gateway, terminals and even soft-phones as well as software associated with each system and component. Reports in the form of an Excel file can be generated by the system manager for analysis and inventory accounting within the company.
Web based client access
iPECS NMS employs a Web based design for access to management tools and reports. Clients require no special software; using their browser, managers have full access to NMS services to monitor and maintain registered systems, components and applications from anywhere there is IP access.
Understanding system resource usage is an effective starting point in managing a communication system. iPECS NMS monitors registered systems to deliver detailed traffic statistics covering use of the various components and resources of the system. Managers can easily analyze the traffic data to determine under and over usage of resources as well as usege trend and adjust system configurations to address any issues. In addition, iPECS NMS provides detailed and summary data for call accounting and cost allocation.
Periodically, LGN releases enhancements to iPECS LIK software that are specifically designed to permit direct upload directly over the network. While simple, the process can be tedious and time consuming. With iPECS NMS the repetitive process is reduced to just a few clicks of your mouse assuring accurate efficient and complete upgrades to multiple iPECS systems and components.
Easy installation & operation
The iPECS NMS application is designed to easily install in a Windows environment. Following the straight forward install shield instructions, the system manager can quickly complete installation. An intuitive GUI permits the manager to register up to 500 iPECS systems to a single iPECS NMS Server. Registering the monitored systems are also managed by easy to use GUI and up to recommended maximum capacity of 500 systems. System managers can access the monitoring system whenever they want to access and wherever they are. Just by opening Internet Explorer on any networked PC, system managers can take full control of monitored systems.
Switch information management
The iPECS NMS enables you to monitor and manage the registered network switches. With Ericsson-LG Enterprise iPECS Ethernet Switch Series, iPECS NMS displays general switch information, board and version information, real-time CPU and memory utilization. All the configuration information including port configuration, port mirroring, VLAN, spanning tree information, LLDP and others are displayed. Those switch information at a glance is very critical for the system manager of IP communication environment.
Optimize your business communications Unified Communications Solution, iPECS UCS
iPECS UCS is a powerful multimedia collaboration and productivity enhancing application which is exclusively designed for small and medium sized businesses. Users can experience powerful UC solutions without concerns over expenses thanks to a single server architecture.
iPECS UCS is an unified communications application that enables users to boost up their productivity from anywhere with any devices. Recently, distributed work environment has posed significant challenges for employees, and making it harder to stay connected. Effective and efficient communications are critical for all businesses to better serve their customers, stay competitive in market and to expand their global presence. iPECS UCS streamlines communications and enhances productivity with unifying presence, instant messaging, voice, video, audio/video conference, sharing features and so on. All collaboration tools are provided to ensure secure delivery of messages to a variety of devices including desktop, tablet and smart phone. The flexible deployment model allows users to communicate and collaborate more effectively as long as they stay connected on the Internet, creating ubiquitous working environment.
No Communication Delays with Integrated Presence
iPECS UCS enables users to see the availability of colleagues within and outside their organization. Users can immediately see who is an offline, available, away, on a call, or DND status. In addition, users can create customized availability status as adding a sentence on your presence, such as ‘I’ll be back on 30 minutes.’ As realizing MS Outlook synchronization, MS Outlook’s contacts and schedule are synchronized with iPECS UCS’s presence information. In contact list on MS Outlook or iPECS UCS, users can easily initiate communications with multiple options. These features help reduce communication delays.
Instant Messaging and Flexibility among Collaboration Tools
Instant messaging is one of the most fundamental and important collaborative tools that in today’s fiercely competitive business environment. iPECS UCS allows users to set up multiple chat room on a personal, group, and persistent basis so that they are able to instantly reach colleagues or business partners. The chat history function allows users to track and trace the history of prior chats and messages for convenience purposes. In a bid to provide further flexibility, instant messaging is integrated with other communication capabilities so users can simply go back and forth between chats, audio conversations, and conferences. Plus, users can notify their availability status and send instant messages to people outside their organization. iPECS UCS guarantees highly efficient, secure, flexible and borderless collaboration.
Improve Team Performance with Audio and Video Conferencing
iPECS UCS provides audio and video conferencing collaboration for escalating team performance. Audio conference system is built into iPECS UCS desktop client for ease of use. With graphical user interface, users can easily initiate audio conferencing through drag and drop way. For more high class collaboration, iPECS UCS offers video conferencing feature. During video conferencing, efficient collaboration features are provided such as sharing(documents, presentations and desktop), web push, whiteboard and so on.(Video conferencing supports up to 9 parties and 8 groups)
Efficient Investment for Diverse Business Environment
iPECS UCS provides two types of clients which consider customer’s business size. iPECS UCS Standard is built into the iPECS UC platforms. As a built in services with iPECS UC platforms, customers can save the costs for additional H/W server or installations. With standard version, users can use instant messaging(IM), audio, video, audio conference, visual voice mail(VVM) as well as voice calling all on one platform. In case of iPECS UCS Premium, it needs an external UCS server which provides additional and enhanced collaboration features. With advanced features and collaboration tools, user’s productivity will be highly increased. As we considered various business sizes and customer’s efficient investment, we divided iPECS UCS as standard and premium with suitable collaboration features. Customers can make the most optimal investment dedicated to serving their specific needs.
Business purpose secure UC solution
Unlike external instant messaging and chat services, iPECS UCS provides these services within a secured business solution. The ASCII code and minimum length of password requirements can be changed and applied to user logins. To prevent ID/Password fraud, the administrator can manage user IDs in real-time. Message sessions are only between registered iPECS users and the company owned server maintains logs and details of the communications. Messages are encrypted and secured using the AES(Advanced Encryption Solution) to protect from intercept.
- Support 20+ CRM services
- Microsoft Dynamics CRM
- Microsoft Outlook
- Microsoft Dynamics NAV
- Microsoft Access
- Sage CRM
- Sage 50 Accounts
- Zoho CRM
- SuperOffice CRM
- Maximizer CRM Web Access
- Lotus Notes
- Act! 2010+
- Act! 2007-2009
- Reference customer information from CRM before call starts
- Additional methods of dialing to use